Terms of Use

Introduction

Luna Maze ("we," "our," or "us") is an independent app studio based in India. These Terms of Use explain how subscriptions work for Axiom, our dopamine recovery tracker, on the Apple App Store and Google Play. They should be read together with our Privacy Policy.

This page covers what an Axiom subscription costs, how billing and renewal work, how to cancel, and how refunds are handled. The same terms govern both stores; the only differences are the store that processes your payment and the exact steps to cancel or request a refund on each platform.

Axiom Subscription Terms

Axiom ("the App") is a personal wellbeing and habit-tracking app that supports brain recovery, dopamine detox, and digital wellbeing. Axiom is free to download and requires an Axiom Protocol subscription to use. This section applies to Axiom on both the Apple App Store (iOS) and Google Play (Android).

What a subscription covers, and what does not need one

Axiom Protocol is a single subscription that covers the whole app: your streak and dashboard, daily check-ins, breathing, the daily brief, the pattern engine, the full library and the programs. There is no higher tier and nothing inside the app is sold to you separately.

One part of the App never requires a subscription. If you are experiencing an urge, the Lighthouse urge tool can be opened from the subscription screen itself and used without paying. We will not put a payment between a person and that.

What the Protocol costs

• The price is always shown to you at the moment of purchase, in your local currency, on the purchase screen inside the app, before you confirm. The price displayed at checkout is the price you pay. We do not display or hard-code any price ourselves; every amount comes directly from Apple or Google for your region.
• Plans available may include weekly, monthly, and yearly options. The exact plans and prices can vary by country and can change over time; whatever is shown on the purchase screen at the time you buy is what applies to you.
• Longer plans cost less per week. The weekly plan is a short-term convenience option and therefore costs more per week than the monthly or yearly plan. Pick the plan that fits how you want to pay.
• All payments are collected by Apple (on iOS) or Google (on Android), not by us. Any applicable taxes or VAT are added and shown by the store.

Free trial and auto-renewal

Please read this section carefully.

• Free trial: the monthly plan is the one that carries a free trial. The yearly plan does not. Whether a trial is offered to you at all is decided by Apple or Google from your store account: if you have used an Axiom trial before you will not be offered another, and the purchase screen will say so. The trial length and the exact date of your first charge are always shown before you confirm. If you do not cancel at least 24 hours before the trial ends, the trial automatically converts to a paid subscription and you are charged. Cancel during the trial and you pay nothing.
• Auto-renewal: all subscriptions renew automatically. Unless you cancel at least 24 hours before the current period ends, the store automatically renews your subscription and charges you for the next period.
• Turning it off: you can turn off auto-renewal at any time (see "How to cancel" below). Turning it off stops all future charges. It does not refund the period you are currently in; you keep Protocol access until that period ends.

Price changes and our grandfather promise

• If you are already a subscriber, a future price change does not silently apply to you. Your subscription continues at the price you originally subscribed at, for as long as you stay subscribed. Any price increase requires your explicit consent through the store; if you do not consent, your subscription simply stops renewing rather than charging you more.
• New prices apply only to new subscriptions started after the change. We implement new pricing as brand-new plans and never re-price the plan you bought.

How to cancel

Cancelling is done through the store you purchased from, not inside a hidden menu:

• iOS (Apple): open Settings, tap your name at the top, then Subscriptions, then Axiom, then Cancel Subscription. You can also do this from the App Store app: your profile picture, then Subscriptions.
• Android (Google): open the Google Play app, tap your profile picture, then Payments & subscriptions, then Subscriptions, then Axiom, then Cancel subscription.

When you cancel, you keep Protocol access until the end of the period you have already paid for. Cancelling does not delete your data: you can export everything from Settings at any time, before or after, and deleting your account remains one tap.

Refunds

Apple and Google process every payment for in-app subscriptions, so they, not us, handle refunds under their own policies. We cannot charge your card and we cannot issue a store refund directly. To request a refund:

Our position. Aside from the automatic windows the stores provide and any rights the law gives you (see below), subscription payments are generally non-refundable, because the Protocol delivers its value, full access to its content and tools, immediately and for the entire billing period. We would rather you did not have to gamble before paying, so there are two ways to avoid it: the monthly plan starts with a free trial for eligible new subscribers, and if a paid month did not help you, the goodwill extension below covers the next one.

That said, if you were charged in genuine error, a duplicate charge, a charge after you cancelled, or a technical failure that denied you the access you paid for, email us and we will help you resolve it with the store as quickly as possible.

The goodwill extension

If a paid month of Axiom did not help you, email us and we will add 30 days to your subscription at no charge. You do not need to explain what happened, and we will not ask.

The details, stated exactly, because a promise you cannot check is not a promise:

• It adds access. It is not a refund. We cannot refund a store payment: Apple and Google collect every payment and only they can reverse one. What we can do is extend your paid period, so your next renewal date moves and that renewal is not charged. Money already paid stays paid.
• It applies to paid subscriptions only. A trial you cancelled before any charge is not eligible, because nothing was paid and there is no subscription to extend.
• Up to twice in any rolling 365-day period, per customer. This is not a calendar-year allowance that resets in January. The limit is also set by the stores, not only by us, and any extension already granted to you for any reason counts against it.
• You need an active subscription at the time you ask. If it has already lapsed there is nothing to add days to; resubscribe and ask, and we will honour it from there.
• Tell us which store you bought on and the email or account you used, so we can find the right subscription. Apple emails you when an extension is applied; Google does not, so on Android we confirm by email ourselves.

We may decline a request that is plainly outside these limits, and we will say which limit and why. Nothing here replaces your statutory rights below.

Your statutory rights

Nothing in these terms removes or limits any right you have under the consumer-protection laws of your country. Depending on where you live you may have additional rights, for example:

• EU / UK: a 14-day right of withdrawal for digital purchases. Note that when you start a subscription that gives you immediate access to digital content and you agree to that immediate access at checkout, this withdrawal right may no longer apply once access has begun; the store presents this choice when you buy.
• Australia: consumer guarantees under the Australian Consumer Law that cannot be excluded.
• Other regions: your local consumer laws as applicable.

Where the law grants you a right that conflicts with anything stated above, the law takes precedence.

Managing your subscription across devices

Your subscription is tied to the store account you bought it with (your Apple ID or your Google account) and to your Axiom account if you are signed in. A single Protocol subscription unlocks the Protocol on that account; it is for your personal use and is not shared through Family Sharing unless the store explicitly offers and you enable that option.

Changes to these terms

We may update these Terms of Use from time to time. Changes are posted here with an updated "Last updated" date, and material changes are announced within the app or on the store listing. Continued use after changes take effect constitutes acceptance.

Contact us

Questions about these terms or a subscription? Please tell us which store you purchased on (Apple or Google) and the approximate purchase date so we can help quickly. We cannot see your card details and cannot issue a store refund ourselves, but we will do everything on our side to make things right.

• Email: hello@lunamaze.com or lunamaze.dev@gmail.com
• Developer: Luna Maze, an independent studio run by Shadowline, India